loung at westcombe

Frequently Asked Questions

What Watersports equipment is available for guests to use?

There are two double kayaks as well as 6 single paddle boards at Westcombe. We also have 10 life jackets in a variety of sizes for guest use.

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How do I find out about pricing and availability?

To enquire about pricing and availability, please complete the enquiry form found here, including the dates you wish to stay and we will respond as soon a possible.

Do you provide childcare services?

Whilst we do not provide childcare services directly, we are able to recommend local childcare providers.

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Do you provide insurance?

We have our own comprehensive public liability insurance policy in place. Please do let us know if you require further information in relation to this.

Please note, we do not provide insurance for your stay but we do require you to have your own comprehensive holiday insurance policy in place.

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What TV channels are available at Westcombe?

Westcombe has a comprehensive TV package including the following:

  • Sky Sports Ultra HD
  • Sky Movies
  • Sky Entertainment Channels
  • Amazon Prime Video
  • Netflix
  • Disney Plus
  • All terestrial TV channels
  • All Smart TV Apps
  • Apple TV

In addition, the main lounge and cinema room have fixed HDMI cables should guests wish to stream content from their laptop to the TV.

Please note, due to Sky limitations, Sky Channels will only be available on the TVs in the main lounge, cinema room, Boathouse, Kitchen and Master Bedroom. The remaining TVs in guest bedrooms will be smart TVs with teresential TV channels and apps.

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Is Westcombe affected by the tide?

Due to Westcombe's location on Batson Creek, we are affected by the tide. This means that during the period of mid to low and low tide, there is no direct water access from the boathouse. However, there is still a period of approximately 3-4 hours between mid and high tide during which guests will be able to access the water by kayak or paddle board and return to the Boathouse. We hope you will appreciate this is one thing we cannot change!

As part of the arrival pack, guests will be provide with a timetable providing details on the tide times (times of high and low tide plus the depth changes).

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Can I book a short break?

Outside of the peak periods (i.e. school holidays), we may accept bookings for a period of less than a week which are subject to availability. If you would like further details please make an enquiry.

Are parties permitted at Westcombe?

Unfortunately out of respect for our neighbours and the tranquil location of Westcombe, we do not permit guests to hosts parties. If guests do not adhere to this condition, they will be asked to vacate the property immediately.

Am I permitted to have guests visit me at the property?

We do permit friends to visit you at Westcombe during your stay, provided the total number of people in the property does not exceed 15. However, friends are not allowed to stay overnight unless they are a member of the initial booking party. This is an insurance and health & safety issue and unfortunately is non-negotiable; guests will be asked to vacate a property if they do not adhere to this condition of their stay.

What is the changeover day for reservations?

The standard changeover day for Westcombe is a Saturday. Outside of the peak periods, there may be more flexibility around the changeover day.

How do I make a reservation for Westcombe?

To make a reservation request, please complete the enquiry form here and we will contact you with availability and prices as soon as possible.

What is the accessibility like at Westcombe?

Unfortunately, due to the topography of the land, Westcombe is not step-free.

If you require special assistance, please let us know so we can discuss your requirements and make suitable arrangements.

Is the garden secure?

The grounds of Westcombe are secured with a combination of fencing, thick vegetation and gates. This creates a safe environment for children and dogs to play.

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What security measures are in place at Westcombe?

Westcombe has a state of the art security system including the following:

  • External 4k CCTV cameras viewable from inside the property
  • Remotely monitored alarm system
  • Electronic coded gate
  • High security safes provided
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Are dogs allowed to stay at Westcombe?

At Westcombe we consider dogs to be part of the family and as such, guests are very welcome to bring their dogs to Westcombe and there is no additional charge for this.

Other pets may be accepted on a case by case basis. Please do let us know you requirements when enquiring and we will be happy to advise.

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What are the check-in and check-out times?

Our standard check-in time is 4pm. Subject to prior approval, guests may be permitted to earlier and leave their vehicles on the property until check in time. However please note, guests will not permitted to access any of the areas at Westcombe until the agreed check-in time.

Our standard check-out time is 10am. Late checkouts may be available subject to prior approval.

Is additional cleaning available during a stay?

If you require additional cleaning or housekeeping of Westcombe throughout your stay, this can be provided at an additional cost.

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Are guests able to access the boathouse?

Guests are permitted to access and enjoy the Boathouse in its entirety.

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Are there any areas guests are not permitted to access?

Guests are not permitted to enter the plant rooms of the property or any mechanical cupboards due to safety reasons.

If an issue occurs that requires access, a member of the team will visit the property.

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Are there electric vehicle charging points?

There are two super fast electric vehicle charging points at Westcombe which guests are permitted to use throughout their stay.

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What parking is available at Westcombe?

Westcombe has capacity for up to 8 cars.

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Are towels and bath robes provided?

A bath towel, face towel and bath robe are provided for each guest for use throughout their stay. Towels and robes must not leave Westcombe and must be left by guests at the end of their stay.

In addition, spa robes and sun lounger towels are provided for use around the pool.

If you wish to purchase one of our towels or dressing gowns please do let us know and we would be happy to arrange this.

Please note, we do not provide beach towels so advise that these are brought with you.

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Is Internet available at Westcombe?

Westcombe has ultra fast fibre optic broadband and wifi with download speeds of up to 500mb per second.

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Where do I pay for my booking?

All payments for bookings are processed by our booking agents, Finest Stays. If you would like to make a reservation, please make an enquiry and we will advise on how payment can be made.

Is VAT charged on reservations?

VAT is charged on reservations at Westcombe and is included in our prices. If you are VAT registered and require a VAT invoice for your stay, please do let us know and we will be happy to assist.

What is the smoking policy at Westcombe?

Smoking or the use of e-cigarettes is not permitted anywhere inside at Westcombe, however ashtrays are provided if you wish to smoke outside.

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I still have a question

If you couldn't find an answer to your question in your FAQ please submit an enquiry and our team will come back to you shortly
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